Solutions

If Spirio | r is not playing back, but is connected to the App via Bluetooth, you may need to switch the use case and try again. Follow these steps to switch the use case.

  1. In the Spirio | r App, tap Record on the left menu
  2. Once in the Record screen, tap the “x” in the top right of the screen to exit the Record screen
  3. The use case has been reset, try to play a song

If playback problem continues, follow the next steps.
 

If Spirio | r is not connecting to the iPad App, follow these steps to eliminate connectivity and playback issues.

  • Ensure Spirio | r is connected to power

  • Ensure iPad is within 30 feet/10 meters of Spirio at all times

  • Ensure iPad Bluetooth is turned on (iPad Settings > Bluetooth, make sure the toggle switch to the right is set to on)

  • Connect the iPad to Spirio | r via Bluetooth (instructions for connection are on the Connect page in this guide)

  • Close and re-open the Spirio App (double-tap iPad home button and swipe app up, then re-select the app) and try to connect

  • Power off the iPad and unplug the Spirio piano. Wait 30 seconds then power on the iPad and plug in the Spirio (Spirio | r takes approximately two-minutes to re-start). Once both have re-started, re-connect iPad to Spirio | r

  • Ensure the iPad software (iOS) is up to date (go to iPad Settings > General > Software Update)

  • Ensure the Spirio App is up to date (go to iPad App Store > Updates > Update All)

  • Ensure Spirio | r Firmware is up to date (go to Spirio | r App Settings > Piano Settings > Piano Update > Update)

  • Delete the Spirio App from the iPad (hold your finger on the Spirio App icon until a small circle and “x” appears on the top left. Select the x and confirm deletion). Once deleted, open iPad App Store, re-open Spirio App, and reconnect Bluetooth.  (Note - before deleting app, be sure to note your unique Spirio customer ID number, found in this Spirio App Settings > App Info. You will enter this number when re-installing the app)

If the playback/connection problems persist, contact your Spirio Technician.

This happens when you select a single song in a list (which sends that single song to the Now Playing queue).  You can select multiple songs in several ways:

• Use the multi-function button on individual songs and select Add To Play Queue

• Use the multi-function button on individual songs and select Play Next

• Choose a custom playlist, Steinway playlist, Genre, or Theme and press the circular Play button at the top-right of the page, near the list title

• Choose a custom playlist, Steinway playlist, Genre, or Theme and press the circular Play button near the bottom-left of the page

To ensure the Spirio App content is up to date, open the Spirio App Settings > Catalog and select Sync Now.  This will automatically download any new content directly to the iPad.

This warning means that the iPad has temporarily lost connection to the piano. Select Settings to open the iPad's Settings, select Bluetooth from the left menu, make sure Bluetooth is turned on, and pair the iPad to the piano.  For a visual guide on connecting an iPad to Spirio, see the CONNECT tab in this Quickstart Guide.

Be sure to keep the iPad within 30 feet/10 meters of Spirio.

Make sure that the Volume and Output Setting slider (small speaker button in-app, bottom right) is set to the left-most position.  This will ensure the quietest possible playback.

Treat the room to better absorb and balance sound reflection.  For example, place a dense rug under the piano and close the top lid.

Consult your Spirio technician to ensure the piano is properly regulated and calibrated.

The piano requires regulation. Contact your Spirio technician.

The piano requires tuning - contact your Spirio technician.

The piano may require regulation. Contact your Spirio technician.

Bluetooth signal interference and distance are the most likely causes of frequent Bluetooth connection interruptions.  To improve the reliability of connection, be sure to:

• Always keep the iPad near Spirio (30 feet/10 meters or closer)

• Keep the iPad closer if the space has significant signal barriers like stone fireplaces, brick walls, thick walls, bodies of water, etc.

• Keep other Bluetooth devices (including phones, tablets, laptops, smart devices, etc.) away from the iPad and Spirio whenever possible

• Only connect one iPad to Spirio (rather than multiple iPads)